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Terms & Conditions

Please read these terms carefully before using Pickupwala

Last updated: 23 September 2026

These Terms & Conditions ("Terms") govern your use of the Pickupwala website pickupwala.in and the Pickupwala Android app (together, the "Platform"). The Platform is owned and operated by Chavan Transport Agency (GSTIN 27AXBPC6798D1ZE), Office No. 2, Sidhanath Darshan Building, Near Z Corner, Behind Oyo Building, Manjari Budruk, Pune – 412307, Maharashtra, India ("Pickupwala", "we", "us"). By using the Platform you agree to these Terms.

1. Eligibility & account

  • You must be at least 18 years old and legally able to enter into a contract in India.
  • You register using your mobile number verified by OTP and must provide true and complete information.
  • You are responsible for all activity on your account and for keeping your device secure.

2. Our service

Pickupwala is a technology platform that connects customers who need goods transported with independent, verified driver partners. The transport itself is performed by the driver partner using their own vehicle. We verify driver documents but do not own the vehicles.

3. Driver partners

  • Must hold a valid driving licence, vehicle registration (RC) and insurance, and submit genuine documents.
  • Pay a one-time joining fee of ₹300 per vehicle after verification (see Pricing).
  • Must handle goods with care, follow traffic laws and complete accepted trips professionally, using the pickup OTP and uploading proof of delivery.

4. Customers

  • Must describe loads accurately (pickup, drop, weight and vehicle type).
  • Must not book transport of illegal, hazardous, prohibited or undeclared goods.

5. Payments

Platform fees are paid online through PhonePe Payment Gateway. Trip fares are settled between the customer and the driver partner as shown on the booking. Refunds are governed by our Refund & Cancellation Policy.

6. Prohibited use

You must not misuse the Platform, create fake accounts or bookings, submit forged documents, harass other users, or attempt to interfere with the Platform's security.

7. Suspension & termination

We may suspend or terminate accounts that provide false information, misuse the Platform or violate these Terms.

8. Limitation of liability

To the extent permitted by law, our total liability to you is limited to the platform fee paid by you to us. Claims regarding loss or damage of goods in transit are between the customer and the driver partner; we will reasonably assist in resolving such disputes.

9. Changes

We may update these Terms from time to time. Continued use of the Platform after changes means you accept the updated Terms.

10. Governing law & disputes

These Terms are governed by the laws of India. Courts at Pune, Maharashtra shall have exclusive jurisdiction.

11. Contact

Chavan Transport Agency, Office No. 2, Sidhanath Darshan Building, Near Z Corner, Behind Oyo Building, Manjari Budruk, Pune – 412307, Maharashtra, India
Email: support@pickupwala.in