Refund & Cancellation Policy

Last updated: 23 September 2026

1. Driver joining fee (₹300)

• The joining fee is collected only after the driver partner's documents have been verified.
• If, after payment, we are unable to activate or onboard the driver partner for any reason on our side, the full fee is refunded.
• A driver partner may cancel and request a full refund within 7 days of payment, provided no load has been accepted on the Platform.
• After the driver partner has accepted a load on the Platform, the joining fee is non-refundable.
• Duplicate payments, or payments debited but not confirmed, are refunded in full.

2. How to request a refund

Email support@pickupwala.in with your registered mobile number, payment date and transaction ID.

3. Refund timeline

Approved refunds are initiated within 2 working days and credited within 5–7 working days to the original payment method (UPI / card / bank account) through PhonePe Payment Gateway.

4. Customer bookings

Customers can cancel a posted load from the app at any time before the driver partner starts the trip, free of charge. Trip fares are settled between the customer and the driver partner; any dispute can be raised with our support team for assistance.