Service Delivery & Shipping Policy

Last updated: 23 September 2026

1. Nature of our service

Pickupwala (a service of Chavan Transport Agency, GSTIN 27AXBPC6798D1ZE) provides digital services through the Pickupwala Android app. No physical product is shipped by us, so no courier or shipping charges apply.

2. Driver joining fee – delivery of service

• After our team verifies the driver partner's profile and vehicle documents, the driver pays the one-time joining fee of ₹300 per vehicle in the app.
• On successful payment, the driver partner account is activated instantly in the app, and the driver can immediately see and accept loads.
• A payment confirmation is shown in the app and sent as an in-app notification.
• If activation does not happen within 24 hours of a successful payment, please contact us — we will activate the account or refund the full amount as per our Refund & Cancellation Policy.

3. Transport trips

For each load, the pickup and delivery of goods is carried out by the verified driver partner who accepts the load, using OTP-based pickup confirmation and proof of delivery (POD) uploaded in the app. Pickup time and delivery location are as agreed on the booking.

4. Service area

Pickupwala currently serves customers and driver partners across India, starting with Pune and Maharashtra.

5. Contact

Chavan Transport Agency, Office No. 2, Sidhanath Darshan Building, Near Z Corner, Behind Oyo Building, Manjari Budruk, Pune – 412307, Maharashtra, India
Email: support@pickupwala.in